Horizon Blue Cross Blue Shield Call Center Agent: A Key Role in Disaster Recovery

The role of a Business Continuity Management (BCM) Specialist is crucial in ensuring the smooth operation of Horizon Blue Cross Blue Shield's (BCBS) call center. This hybrid position requires a unique blend of project management, problem analysis, and resolution skills, with a focus on business continuity, disaster recovery, and incident/emergency management.

As a BCM Specialist, key responsibilities include conducting third-party vendor reviews, providing expertise and support to management and functional areas during business disruptions, coordinating BCM plan exercises, and maintaining the status of BCM plans for senior management. Additionally, the ideal candidate will assist in developing recovery strategies with Disaster Recovery and IT teams, contribute to best practices development, and partner with various areas within Horizon BCBS to maintain annual Business Continuity Management plan maintenance.

Requirements

To excel in this role, candidates should have a minimum 5-7 years of direct experience in business continuity planning or related fields, such as incident management or disaster recovery. A Bachelor's degree is preferred, but equivalent work experience will be considered. Fusion Framework experience is highly desirable.

Ideal Candidate

The ideal candidate for this hybrid position can work from one of three New Jersey locations: Newark, Wall, or Hopewell. With a strong background in business continuity planning and project management, the successful candidate will be able to respond to ad-hoc internal audit and MSA requests while providing professional, specialized skills to support Horizon BCBS's disaster recovery efforts.

As a key player in Horizon Blue Cross Blue Shield's call center, the BCM Specialist plays a vital role in ensuring business continuity during times of crisis. With the ability to work independently and collaboratively, this hybrid position requires a unique set of skills that only a highly qualified candidate can provide. If you have the necessary experience and expertise, consider joining Horizon BCBS's team as a Business Continuity Management Specialist.

Horizon blue cross blue shield call center agent